1. Agreement and who we are
These Terms govern your use of Akika's services (the "Services"). By creating an account, connecting a Business App, or using the Services, you accept these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent you are authorized to bind that organization. If you do not agree, do not use the Services.
2. Key definitions
- Business Apps are the third-party platforms you connect to Akika (currently QuickBooks Online and any other supported integrations we add).
- Services are Akika's backup, encryption, storage, restoration, monitoring, and related features, including support, dashboards, and APIs described in our Documentation and your Subscription Plan.
- Your Data is the content and configuration data from your Business Apps that we access, back up, restore, or process through the Services.
- Documentation means the guides, policies, and technical materials we publish in the app or at locations we provide to you.
- Subscription Plan means the service tier you select, including features, backup cadence, retention, and pricing.
- Data Retention Schedule means how long we keep backups after creation and after your subscription ends, as described in the app or available from support.
3. How Akika works (backups and restores)
You authorize Akika to connect to your Business Apps via their official APIs to capture encrypted backups of Your Data on the cadence in your Subscription Plan. Restore coverage depends on the Business App APIs and the data types we support (see the Documentation for object coverage, cadence, and limits). Backup and restoration timing objectives (RPO/RTO) are goals, not guarantees. Restores may require your cooperation (for example, re-authentication or configuration), and we are not responsible for unavailability, throttling, schema changes, or other issues in Business Apps or third-party services.
4. Accounts, eligibility, and your responsibilities
You must be at least 18 and legally able to agree to these Terms. Keep your Account credentials secure and notify us promptly of unauthorized use. Keep Account, Business App, and billing information accurate and up to date. Your configurations must permit us to access and back up Your Data; we are not responsible for failures caused by your settings, permissions, or outages in Business Apps. You may not use the Services if you are subject to embargoes or sanctions or otherwise barred by law.
5. Your Data and licenses to Akika
You retain ownership of Your Data. You grant Akika and its subprocessors a worldwide, non-exclusive license to host, store, copy, encrypt, decrypt, transmit, restore, and otherwise process Your Data (including technical modifications necessary to do so) solely to provide, secure, support, and improve the Services. We may create and use aggregated or de-identified analytics that do not identify you. You represent that you have the rights to provide Your Data and that its use with the Services will not violate law or third-party rights.
6. Security, privacy, and data location
We use industry-standard measures to secure Your Data in transit and at rest. No system is perfectly secure; you are responsible for safeguarding your endpoints, credentials, and Business App access. Our collection and use of personal data are described in our Privacy Policy. A data processing addendum is available on request where required by law. We store and process data in the regions described in the Documentation or communicated to you; we may change locations with notice where required.
7. Acceptable use (finance-specific)
You will not (and will not authorize others to): (a) interfere with or degrade the Services; (b) attempt to access data or accounts without permission; (c) circumvent security or rate limits; (d) reverse engineer, decompile, or create competing services from the Services except as permitted by law; (e) use the Services to store or transmit malware or illegal, harmful, or infringing content; (f) violate Business App terms (including QuickBooks Online terms) when using the Services; (g) tamper with accounting or audit records using the Services; (h) use the Services for high-risk activities where failure could cause death, personal injury, or severe environmental or property damage; (i) resell or repackage the Services without our consent.
8. Billing, renewals, and taxes
Subscription fees, features, cadence, and retention are defined in your Subscription Plan. Unless your Plan says otherwise, subscriptions renew automatically until canceled. You authorize us and our payment processors to charge the applicable fees and taxes on the schedule in your Plan. Fees are non-refundable except where required by law or expressly stated in your Plan. We may change pricing with notice effective on your next renewal. If payment fails and you do not cure after notice, we may suspend or terminate the Services. If you purchase through a Business App provider or reseller, their billing terms may also apply.
9. Trials, promos, and beta features
Trials or introductory offers convert to paid subscriptions unless you cancel before the stated period ends. Beta or pre-release features are provided "as is," may change or end at any time, and may be subject to usage limits.
10. Support
We provide reasonable support through the channels identified in the app or Documentation. Response times and scope may vary by Subscription Plan.
11. Service changes
We may improve, modify, or discontinue features or the Services. If a material change negatively impacts you, we will provide notice where required. If you do not agree to changes, you may stop using the Services.
12. Warranties and disclaimers
We warrant that we will provide the Services with reasonable skill and care and substantially as described in the Documentation. To the fullest extent permitted by law, the Services are otherwise provided "as is" and "as available," and we disclaim all other warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that backups or restorations will be uninterrupted, error-free, or capture every data element from a Business App.
13. Limitation of liability
To the fullest extent permitted by law, neither Akika nor its affiliates will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities. Our aggregate liability for all claims related to the Services will not exceed the greater of (a) the amounts you paid for the Services in the six months before the claim, or (b) USD $100.
14. Indemnification
You will defend and indemnify Akika and its affiliates from third-party claims, damages, liabilities, and expenses arising out of (a) Your Data, (b) your use of the Services in violation of these Terms, law, or Business App terms, or (c) your breach of these Terms, except to the extent a claim arises from Akika's breach, negligence, or willful misconduct.
15. Suspension, termination, and data retention
You may cancel at any time through your Account settings; cancellation stops future renewals and your access continues until the end of the current term unless we state otherwise. We may suspend or terminate your access for breach, non-payment, suspected fraud or abuse, security risk, or to comply with law. We may also terminate for convenience with notice; if we do, we will refund prepaid fees for the unused portion of the then-current term. Upon termination or expiration, your access ends and backups will be retained and deleted according to the Data Retention Schedule in your Plan, the Documentation, or as provided by support; we may keep copies as required by law or for dispute resolution.
16. Export and sanctions
You will not use or export the Services in violation of applicable export control or sanctions laws or if you are listed on any restricted party list.
17. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The courts located in San Francisco County, California will have exclusive jurisdiction, and the parties consent to personal jurisdiction there, unless applicable law requires otherwise. Before filing suit, the parties will negotiate in good faith for 30 days to resolve disputes.
18. Feedback
If you provide feedback or suggestions, we may use them without restriction or obligation to you.
19. Assignment, subcontractors, and notices
You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. We may use subcontractors, who will remain subject to obligations consistent with these Terms. Notices to you may be sent to your Account email address or delivered in-product.
20. Entire agreement
These Terms, together with any order or Subscription Plan you accept, are the complete agreement between you and Akika regarding the Services and supersede prior agreements on the same subject. If any provision is unenforceable, the remainder will remain in effect. There are no third-party beneficiaries. Questions? Contact support@akikalabs.com.