We want you to be confident in Akika. This Refund Policy explains when refunds may be available and how to request one.
Trial period
Akika includes a 7-day free trial so you can confirm it meets your needs. No charges are made during the trial, and you can cancel anytime within the trial without fees.
Subscription cancellations
If you cancel within 7 days of your initial paid start, you may be eligible for a full or partial refund, depending on usage and consumed resources during that period.
Non-refundable circumstances
- Subscription renewals.
- Fees for any month where the service was utilized.
- Custom services or add-ons outside the standard subscription.
Exceptional situations will be reviewed case by case. If you believe your situation warrants special consideration, contact us.
How to request a refund
- Email support@akikalabs.com.
- Include your account details and the reason for the request.
- We will review based on usage data and this policy.
Response time
We aim to process refund requests within 7 business days and will notify you by email of the outcome.
Changes to this policy
We may update this policy. Changes take effect when posted. Please review periodically.
Contact
Questions? Email support@akikalabs.com.